Privacy Policy

Effective Date: April 15, 2026

Prairie Land Towing (“we,” “us,” or “our”), operated by Menzel Enterprises, Inc., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website plt-wi.com, use our services, or communicate with us.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

• Name, email address, phone number, and mailing address
• Vehicle information (make, model, year, VIN, license plate)
• Payment information (processed securely through Square)
• Employment application details (if applying for a position)
• Any information you provide via our contact forms or by phone

Information Collected Automatically

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Device information and screen resolution
• Cookies and similar tracking technologies

2. SMS/Text Messaging

When you provide your phone number and consent to receive text messages from Prairie Land Towing, the following applies:

Data We Collect

• Your phone number
• Opt-in consent records (date, time, and method of consent)
• Message history and delivery status

How We Use Your Messaging Data

• To send tow truck dispatch updates and estimated arrival times (ETAs)
• To provide service notifications related to your active towing or roadside assistance request
• To send roadside assistance status updates
• To communicate about vehicle storage and release information

Sharing and Protection

We do not sell, rent, or share your phone number or messaging data with third parties for marketing purposes. Your messaging information is used solely for the purposes described above and is protected using industry-standard security measures.

Message Frequency

Message frequency varies based on your service activity. You will typically receive 1-5 messages per active service request (tow truck dispatch, ETA updates, service status, and invoice notifications). No recurring marketing messages will be sent.

Message and Data Rates

Message and data rates may apply. Please contact your wireless carrier for details about your text messaging plan.

How to Get Help

For help with our messaging program, reply HELP to any message you receive from us, call us at (877) 486-9669, or email info@PLT-WI.com. You may also visit https://plt-wi.com/ for more information.

Consent

Consent to receive text messages is not a condition of purchasing any goods or services from Prairie Land Towing.

Opting Out

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message: “Prairie Land Towing: You have been unsubscribed and will receive no further messages. Reply START to re-subscribe.” You may also contact us at info@PLT-WI.com or (877) 486-9669 to request removal from our messaging list.

3. How We Use Your Information

We use the information we collect to:

• Provide towing, recovery, and roadside assistance services
• Process payments and manage your account
• Communicate with you about service requests and updates
• Respond to your inquiries and customer service requests
• Process employment applications
• Improve our website, services, and customer experience
• Comply with legal obligations and law enforcement requests

4. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption on our website
• Secure payment processing through Square (PCI-DSS compliant)
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Third-Party Sharing

We may share your information with:

• Service providers: Companies that assist us in operating our business (payment processing, analytics, communication tools)
• Law enforcement: When required by law, subpoena, or court order
• Insurance companies: In connection with towing and recovery services, as required
• Municipal authorities: As required by our city towing contracts

We do not sell your personal information to third parties for marketing purposes.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Analyze website traffic and usage patterns (Google Analytics)
• Remember your preferences and settings
• Improve website functionality and performance

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications and text messages
• Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us using the information below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Prairie Land Towing (operated by Menzel Enterprises, Inc.)
868 Progress Way, Sun Prairie, WI 53590
Phone: (877) 486-9669 / (877) 4-TOW-NOW
Email: info@PLT-WI.com
Website: plt-wi.com